Tuesday, February 24, 2009

"I have more reviews, why am I not winning?"

Recommendation: In addition to asking for votes, make sure you ask customers to leave thoughtful recommendations that help you attract new business.

A question we get from business owners a lot at CityVoter is: "I have more reviews than the other businesses in my category, why am I not ahead in the voting?"

The answer is:
1) The winners of our contests get the most votes.
2) The businesses who are ahead in the competition have more total votes than their competition.

While our contests are designed to collect recommendations from people who voted, not everyone who votes submits a recommendation. We do ask everyone after they vote to tell us why they'd recommend this business. In this way, we hope to help you see exactly why people love your products and services.

If you notice you have more recommendations below your business profile than the competition and they're ahead, chances are you have more passionate, loyal, and thoughtful voters (customers) than your competition, but they have more votes. Personally, I would rather have fewer votes!

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